How will AI impact call centres?

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    Will Robots Replace Humans in the Contact Centre?

    Our panel of experts reflect on if and how robots are set to change contact centres in the near future by replacing human intelligence. Robots Will First Move into the Back Office Artificial Intelligence (AI) and robots are often mistakenly thought of as the nemesis of human workers, when, in reality, many of the tasks they come to manage are new, or rather made possible because of them.

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